Business Support Officer

Administrator – Southampton

Location: Southampton, SO15.

Salary: £13.68 per hour.

Full Time – Monday to Friday – 37 hours.

Contract: Up to 1st August 2026 – possibly beyond.

Providing a flexible council wide tailored business support service to internal and external customers, enabling consistency of service delivery.

Key Accountabilities

To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards.
To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentation material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards.
To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems.
To run reports and use the data to create letters using mail merge, inputting into customer tracking software where appropriate.
To organise and prepare for non-statutory meetings with multiple participants, including those from external agencies.
To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security Policies, Freedom of Information and Data Protection Principles.
To assist with the FOI and Data Protection Act process by collating the information necessary for the Council to respond in accordance with its published procedures and statutory timescales.
To assess, validate and process applications, passes, permits, checks etc., including use of technical scanners and corporate IT systems (where appropriate)
To manage certain aspects of the office including operating and maintaining equipment and updating notice boards.
To provide support for finance activities including processing orders, managing Imprest accounts, recharges, travel warrants, raising cheques, etc.
Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on