Account Manager

Account Manager
Kettering - Office based
Hours - Monday to Friday 09:00-17:30 (37.5hrs)
Salary - £28kplus bonus and benefits

Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building, problem-solving, and strategic thinking truly matter?

This is a fantastic opportunity to join a well-established organisation with a national presence, supporting franchise partners and field management teams across the UK.

We're looking for a confident communicator who can take ownership of a large receivables portfolio, strengthen customer relationships, and play a key role in reducing delinquency and losses. If you enjoy variety, autonomy, and working with a mix of finance and field-based teams, this could be your ideal next step.

The Role

In this fast-paced and varied position, you will:

Manage a national receivables portfolio
Work closely with franchisees and field management to control delinquency and minimise losses
Resolve customer arrears and retention issues through proactive communication
Conduct debtor-direct calling and negotiate realistic repayment plans
Track and report on accounts, trends, and risk levels
Recommend and support legal action when required
Manage skip accounts, repossessions, and write-off submissions
Provide guidance on credit sales, collections processes, and account management best practiceSupport the growth of the credit business
Build strong relationships with regional sales teams and franchise networks
Promote credit programmes, products, and benefits
Train and support field personnel on credit processes
Attend regional meetings and accompany field managers when needed
Review compliance with internal programmes and credit approval processesDrive planning and performance improvements
Analyse portfolio activity and create monthly action plans
Produce weekly forecasts for management
Develop reporting and presentations for field meetings
Monitor performance trends and identify improvement opportunities
Contribute to continuous improvement initiatives across the departmentAbout You

You will thrive in this role if you are:

Experienced in collections, receivables management, or financial services (2–4 years ideal)
Confident communicating with customers, franchisees, and field-based staff
Professional, organised, and able to manage a varied workload independently
Skilled in MS Office and comfortable learning internal systems
Flexible, adaptable, and motivated by solving problems and improving processes
A strong communicator with excellent telephone and written skills
Personable, positive, and able to build rapport quicklyGCSE-level education (or equivalent) is required.

Why Apply? This role offers:

A mix of customer contact, credit management, and relationship-building
The chance to work closely with regional teams across the UK
Autonomy and responsibility within a supportive team
Opportunities to shape processes and help improve performance nationally
A company culture that values quality, customer focus, continuous improvement, and teamworkIf you’re ready to join a collaborative, high-performing team where you can make a real impact, we’d love to hear from you.  Apply today to find out more