We are looking for a dedicated and customer-focused Customer Service Advisor to join a busy and dynamic Customer Services team. Acting as the first point of contact, you will support residents across a wide range of services, delivering a professional and efficient experience through multiple communication channels.
This is a varied role where no two days are the same. You’ll be handling enquiries across areas such as housing, waste and environment, school admissions, and registration services, ensuring each customer receives a prompt and effective resolution.
Key Responsibilities
* Manage incoming and outgoing customer contact via telephone, email, and digital platforms
* Provide high-quality customer service, resolving enquiries at first point of contact where possible
* Accurately record and maintain customer information in line with data protection requirements
* Use CRM and other systems to log, track, and manage customer interactions
* Support customers with assisted digital services where additional help is required
* Triage and manage complaints, ensuring they are directed appropriately
* Process casework requests and ensure responses meet required timescales and quality standards
* Work collaboratively across teams to ensure efficient service delivery
About You
* Previous experience in a customer service role
* Strong communication and interpersonal skills, with the ability to handle sensitive situations
* Ability to work both independently and as part of a team
* Highly organised with good attention to detail
* Comfortable using IT systems including MS Word, Excel, and CRM platforms
* GCSEs (or equivalent) in Maths and English
* Able to prioritise workload and respond effectively to changing demands
What They Are Looking For
* A professional and positive approach at all times
* A team player who supports colleagues and contributes to a collaborative culture
* Someone who takes ownership and is proactive in resolving issues
* Flexibility and willingness to adapt to changing service needs
What They Offer
* A supportive and inclusive working environment
* Opportunities for training and development
* The chance to make a real difference to local communities
* A varied and engaging workload within a public service setting
Additional Information
This role involves working in a fast-paced environment and may include dealing with complex or emotionally demanding enquiries. You will be expected to maintain high standards of accuracy, confidentiality, and professionalism at all times
Salary description
£17.00 - £18.00 per hour