12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern
4-5 Days per week on site in Newport, Wales
£55 per hour (Inside IR35)
***Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen***
This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability.
Role Responsibilities
Deliver technical support and service management within a live NOC environment
Act as a key interface between engineering teams, architects, and third-party suppliers
Monitor and respond to incidents, problems, and change requests
Perform analysis of technical and network data to support issue resolution
Lead or participate in incident bridge calls as a central technical contact
Ensure delivery against SLAs and KPIs
Produce clear technical documentation and reporting
Support continuous service improvement initiatives
Escalate complex issues to L3 teams when required
Maintain effective stakeholder communication and engagementEssential skills and experience
Experience with Windows environments and ITSM/ticketing tools
Proven ability in incident investigation and resolution
Strong communication skills across technical and non-technical audiences
Experience working within a NOC or service operations environment
High level of security awarenessDesirable
CCNA or equivalent networking certification
Experience with enterprise-scale infrastructure
Background in secure or regulated environmentsAdditional Information
Must be eligible to obtain and maintain appropriate UK security clearance
Comfortable working independently in a shift-based, high-availability environment
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change
Salary description
£55.00 - £55.00 per hour