Customer Service Advisor

If you are passionate about delivering excellent customer service and supporting a seamless customer journey, we would love to hear from you!

We are looking for a proactive and organised Customer Service Advisor to join our team in Coalville. You will play a key role in managing orders, resolving queries and ensuring a positive customer experience at every stage.

About the RoleMain Responsibilities

•Manage the sales and vendor order processes, ensuring efficient administration and high customer satisfaction.

•Proactively engage with customers via our Antalis Web Chat Facility, managing customer queries efficiently and escalate when required.

•Work closely with Sales, Logistics and Credit Control to resolve customer queries.

•Identify process improvements and support best practice across the team by sharing learnt lessons to the wider team.

•Ensure compliance with company processes and meet daily KPI and performance targets.

Benefits
Company contributory pension and life assurance schemes
Flexible buy/sell holiday scheme
Eye care vouchers
Cycle to Work Scheme
Fiat discount offer
Free Parking Provided

Requirements

•Strong customer service and problem solving skills.

•Excellent communication and relationship building abilities.

•Highly organised with the ability to prioritise workload.

•Good attention to detail and administrative accuracy.

•Proactive mindset with a focus on continuous improvement.

•Experience with order management or CRM systems desirable