Client Services Supervisor
Manchester | Office-Based
Join one of the UK’s most progressive and high-performing law firms, known for delivering exceptional client service, commercial excellence, and a modern, people-first culture.
This is an opportunity to step into a high-impact supervisory role within a fast-paced Client Services function that sits at the heart of the business. You’ll play a key role in shaping the first impression clients have of the firm, ensuring every interaction reflects the professionalism and quality the firm is known for.
The Role
Working within a high-volume, dynamic environment, you will oversee a small team of Client Services Executives (circa 4–5), ensuring the consistent delivery of outstanding service and operational excellence.
This is not a traditional management role, instead, you will act as a hands-on supervisor, mentor, and quality driver, supporting the team day-to-day while maintaining a clear focus on performance, standards, and continuous improvement.
You will
- Monitor and drive team performance against KPIs and SLAs
- Oversee the quality and accuracy of client enquiries and onboarding processes
- Act as a key knowledge-holder, supporting executives with queries and decision-making
- Coach and mentor team members, helping to build capability and confidence
- Identify trends and insights from management information to improve systems and processes
- Ensure workloads are effectively managed and service levels consistently achieved
- Work closely with senior leadership to provide insight on team performance and opportunities for improvement
This is a role where you can truly influence outcomes, both in terms of client experience and team performance.
About You
We’re looking for someone who combines strong operational oversight with natural leadership presence.
You will demonstrate
- Previous supervisory or team leadership experience in a similar environment
- Experience managing KPIs, SLAs, and conversion performance
- The ability to motivate, support and develop others, fostering a strong team culture
- Excellent communication skills, professional, polished, and confident
- Strong commercial awareness, with an understanding of client experience and business impact
- A high level of reliability and professionalism, with a consistent track record of performance
- Strong analytical skills, with the ability to identify trends and suggest improvements
Backgrounds Considered
We are particularly interested in candidates from:
- Legal environments (highly desirable)
- Or wider professional services such as finance, insurance, or management consultancy
Why Apply?
- Be part of a market-leading firm with an outstanding reputation for client service
- Work in a high-performing, collaborative environment where your impact is visible
- Gain exposure to senior leadership and strategic decision-making
- Play a key role in shaping and improving a critical client-facing function
- Join a business that values professionalism, development, and long-term growth
This is an excellent opportunity for a capable supervisor ready to step into a role with real influence, in a firm that is setting the standard for client experience in the UK legal market.