Claims Handler
📍 Manchester City Centre | £28,000 - £32,000 DOE
Our client is a fast-growing Claims Management Company specialising in mis-sold car finance claims. With demand rising, they’re expanding their operations team and are looking for an experienced Claims Specialist to manage and progress cases efficiently, ensuring lenders respond within required timeframes.
If you have hands-on claims experience and thrive in a fast-paced, process-driven environment… keep reading 👇
What You’ll Be Doing
📞 Client & Lender Communication
Handling inbound and outbound calls to progress active claims
Liaising directly with clients and lenders to gather information and drive cases forward
Confidently managing conversations and setting expectations
📩 Workflow & Email Management
Managing high volumes of claim-related correspondence
Prioritising workload effectively to meet deadlines and SLAs
Working within automated systems while proactively chasing updates
📝 Case Management
Managing your own caseload end-to-end
Updating CRM systems, case notes, and claim statuses accurately
Moving claims through each stage efficiently and flagging any risks or delays
📎 Documents & Compliance
Requesting and handling key documentation (ID, agreements, etc.)
Ensuring all files are accurate, compliant, and audit-ready
Working within regulated processes (FCA environment)
🤝 Team Support
Collaborating with the wider team to hit targets
Supporting process improvements and sharing best practice
🔍 What We’re Looking For
Previous experience working within claims
Experience managing or supporting claims within a CMC, legal, insurance, or financial services environment
Confident and professional communication skills, particularly over the phone
Strong attention to detail and ability to manage a high-volume caseload
Comfortable working within structured processes and compliance frameworks
Experience using CRM systems
Ideally, experience within an FCA-regulated environment
🌟 Why Join?
Fast-growing, reputable CMC 📈
Supportive team culture 🤍
Clear training & progression opportunities 🚀
Incentives & performance rewards 🎁
Monday–Friday role – no weekends 🙌
Drop me a message or apply now!