About us
Navigator is a creative and marketing partner for ambitious luxury travel and lifestyle brands. We are expert storytellers who define and amplify brands, using data-driven insights to inform everything we do, from websites, SEO and paid, to copywriting, socials and print magazines.
About the opportunity
We are building our delivery team and are hiring across two levels:
- Delivery Manager
- Delivery Lead (senior / leadership level)
Both roles focus on ensuring our client work is effectively planned, coordinated and delivered to a high standard. Depending on experience, you will either take ownership of day-to-day project delivery or play a broader role in overseeing delivery across accounts, supporting team members and shaping how delivery operates across the agency.
This is an opportunity to join a growing team at an early stage, with the chance to define how delivery works and progress into a leadership role over time.
About you
You are highly organised, proactive and comfortable managing multiple workstreams in a fast-paced environment. You bring clarity and structure to projects, ensuring teams are aligned and work is delivered on time and to a high standard.
You are confident working across teams, communicating clearly and building strong relationships with both internal stakeholders and clients. You take ownership of your work, identify potential risks early and are comfortable solving problems as they arise.
For more senior candidates, you bring experience overseeing complex projects, supporting team members and contributing to delivery strategy, with an interest in shaping how a delivery function operates and scales.
If you are looking to grow your career within a dynamic agency environment and work with ambitious luxury brands, this role offers the opportunity to have real impact.
The role
The Delivery Lead is responsible for ensuring the successful planning, coordination and execution of client engagements across Navigator’s portfolio.
This role combines hands-on project delivery with oversight of delivery performance, ensuring projects are effectively structured, resourced and delivered in line with agreed scope, timelines and quality expectations.
Depending on experience, the Delivery Lead may take ownership of complex or strategic engagements, support delivery governance across the agency, and provide leadership to other delivery team members.
Navigator operates with clear accountability across three functions:
- Client Engagement owns the client relationship and commercial scope
- Delivery owns the execution of client work
- Operations owns the systems and infrastructure that support delivery
Delivery is responsible for ensuring all client work is planned, structured and executed as clearly defined projects.
Key responsibilities
Project delivery
- Own the successful delivery of projects or a portfolio of engagements across client accounts
- Manage projects from initiation through to completion
- Develop and maintain project plans, timelines and delivery structures
- Ensure deliverables are completed on time, within scope and to the expected quality
- Maintain clear visibility of active and upcoming work
Coordination & execution
- Coordinate cross-functional teams to ensure work progresses efficiently
- Ensure teams are clearly briefed on scope, timelines and deliverables
- Track tasks, milestones and dependencies
- Facilitate project check-ins and maintain alignment across teams
Delivery oversight (scope increases with experience)
- Maintain visibility of delivery health across multiple projects or accounts
- Identify and manage risks, dependencies and delivery challenges
- Act as an escalation point for delivery issues where required
- Intervene to maintain timelines and quality on complex engagements
Resource coordination
- Support resource planning and scheduling across projects
- Work with Operations to ensure accurate allocations and forward planning
- Identify and flag capacity risks or resource constraints early
Delivery governance & process
- Ensure consistent use of delivery frameworks, tools and documentation
- Maintain accurate project information and reporting
- Support continuous improvement of delivery practices
New business support
- Contribute delivery input to proposals and pitches
- Support scoping, timelines and resourcing plans for new opportunities
- Ensure proposed work is achievable within available capabilities
Team contribution & leadership
- Collaborate closely with Client Engagement, Operations and practice teams
- Support and guide other delivery team members where appropriate
- Contribute to a culture of accountability, clarity and delivery excellence
How to apply
If you are a highly organised and proactive delivery professional with a passion for bringing projects to life, we’d love to hear from you. Please send your CV and a short cover letter outlining your experience and why this role is the right next step for you to careers@navigatorinternational.com.
We are an equal opportunity employer and celebrate diversity, offering employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
No recruiters please.