Role - Billing Representative
Location - Reading, UK
Type of Employment - Contract
Responsibilities:-
- Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
- Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements
- Identify opportunities and improvements to deliver on process automation goals
- Collaborate with internal stakeholders: Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal related escalations and ensure customer regulations adhere to OT’s legal requirements
- Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets;
- Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;
- Responsible to follow all internal controls and policies related to invoicing to protect client's brand;
- As an SME, work with project teams to deliver on acquisition integrations;
- Deliver on other priorities as assigned to execute on the Billing mandate.