Our client is a leading European Open Banking infrastructure provider, powering payments and data access for some of the continent's most ambitious fintechs and financial institutions. They operate at the centre of a rapidly evolving sector, helping businesses move money and access financial data through a single, developer-friendly API. With a strong commercial foundation, a growing client base, and a product that genuinely matters to how modern finance works, this is a business with real momentum and they're building the senior team to match.
The role
This is a senior, dual-focus position sitting at the intersection of Sales and Delivery. You will lead a team of Implementation Engineers while owning the Pre-Sales function, working directly with prospective and existing clients to demonstrate value and bring them successfully onto the platform.
This is not a pure management role. You will have personally managed complex API or fintech implementations, and you'll bring that hands-on experience into both the team you lead and the strategic accounts you'll directly own. You know what good looks like at every stage, from the first technical conversation with a prospect through to go-live.
Internally, you'll be a key connector between Sales, Product, Engineering, Customer Success, and Support. You set the standard for how implementations are delivered and you work to raise that standard continuously.
Key responsibilities
Team leadership
- Lead, mentor, and develop a team of Implementation Engineers, setting clear expectations and supporting their growth
- Build a high-performing team culture focused on delivery quality, client outcomes, and continuous improvement
- Manage workload distribution, ensuring the right resource is applied to the right accounts
- Define and iterate on implementation processes, tooling, and documentation to improve consistency and efficiency
Client implementations
- Take a direct, hands-on role in the implementation of large or strategically important accounts
- Own the end-to-end delivery lifecycle for complex implementations, from scoping and onboarding through to go-live and handover
- Ensure implementations are delivered on time, to scope, and to a high standard of technical quality
- Identify risks early and manage them proactively, keeping clients and internal stakeholders informed throughout
Pre-sales
- Own the Pre-Sales function and its strategy, working closely with the Sales team on how implementation capability is positioned
- Lead or support technical presentations, product demonstrations, and solution design conversations with prospective clients
- Own RFP and RFI responses, coordinating input from Product, Engineering, and Commercial
- Act as the technical authority during the sales process, building credibility with both technical and commercial stakeholders on the client side
Internal collaboration
- Work closely with Product and Engineering to influence the implementation experience and feed delivery insight into the roadmap
- Partner with Customer Success and Support on client handovers, ensuring a smooth transition from implementation to BAU
- Collaborate with Sales on pipeline, account planning, and deal strategy for complex or enterprise opportunities
What you'll bring
- Proven experience leading an implementation or solutions engineering team in a SaaS or fintech environment
- A track record of personally managing complex, API-based implementations. You've done the job, not just managed people who have
- Experience owning or contributing to a Pre-Sales function, including RFP responses and technical sales support
- You can engage credibly with both technical and non-technical audiences
- Commercially minded. You understand how implementation quality affects retention, expansion, and client satisfaction
- Clear, confident communicator who can represent the business in front of C-suite and technical stakeholders
- Highly organised with strong project management instincts, able to manage multiple complex deliveries in parallel
- Entrepreneurial approach. In a scaling business, you're as comfortable building new processes as running existing ones