Full time Monday- Friday 9am- 5pm
3 days from home, 2 days in the office following completing training
Temp ongoing opportunity
Starting from £14.34ph PAYE
Main duties include but are not limited too;
* Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
* Work closely with internal teams and external contractors to gather evidence and resolve complaints.
* Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
* Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
* Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.
Please apply now for immediate consideration
Salary description
£14.34 - £14.34 per hour