Tenancy Relations Officer

Tenancy Relations Officer
Location: Hackney E8
Hybrid - 3 Days in the Office
Umbrella Rate: £230.21 to £241.61 a day
PAYE Rate: £156.11 to 179.29 a day
Full-time (Occasional evening/off-site work required)

The Role

Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option.

In this vital role, you will be at the forefront of implementing Renters Rights legislation, ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community.

Key Responsibilities

Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases.
Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe.
Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement.
Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary.
Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives.
Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation.

About You

We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have:

Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act.
Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice.
Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders.
Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants.
Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents.

Why Hackney?

This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives.

Apply today to help us build a fairer, more secure housing future for Hackney.

Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy