Service Charge & Rents Officer

An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis.

Salary: £41,000 Per Annum

The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.

The Service Charge & Rent Officer will work closely with internal teams, residents, and
contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service.

Duties:

Issue the annual rent and charges with regulatory requirements, and best practice.
Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.
Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned
Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Calculate and issue annual sinking fund statements.
Set service charges for new developments, ensuring sinking funds set where required.
Calculate freeholders' estate-based charges are billed in line with the transfer and deeds.
Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules.
Accurately apply of rents and service charges to accounts and on relet.
Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)
Experience Required:

Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.
Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.
Understanding of welfare benefits