Location: St Helens (Plus National Travel)
Job Type: Full-time
Salary: £33,000-£37,000Join a growing team as an Aftersales Engineer, where you will be the first-line responder for customer support needs and an integral part of our production activities. This role is perfect for engineers who thrive on problem-solving, working independently, and providing exceptional customer support across the UK.
Day-to-day of the role:
Aftersales (Primary Responsibility)
Act as one of the on-call responders for incoming aftersales requests during scheduled working hours.
Carry out reactive maintenance, repairs, and fault investigations on switchgear and associated systems.
Perform mid-level service tasks including routine maintenance, component replacement, relay testing, VT/CT functional checks, and mechanical adjustments.
Conduct site assessments and produce clear service reports, RAMS (where required), and documentation.
Provide technical guidance and professional customer-facing communication.
Uphold all relevant safety procedures, risk controls, and company standards.Travel Requirements
Willingness to work away within the UK Monday-Friday, with durations varying from 1 day up to a full week, depending on scope and location.Production Support (When Not on Aftersales Duties)
Support hands-on manufacturing and assembly activities including electrical and mechanical installation work, internal wiring, and cabinet layout work.
Assist with PDI inspections and functional testing.
Engage in general workshop duties supporting daily production operations.Required Skills & Qualifications
Essential:
Strong electrical and mechanical aptitude.
Excellent communication, problem-solving, and customer service skills.
Ability to work independently and as part of a team.
Confident interpreting electrical/wiring drawings.
IT-competent (Outlook, Word, Excel).Desirable:
Understanding of MV switchgear, auxiliary transformers, VTs/CTs, and protection/control panels.
Relay testing experience.Qualifications:
NVQ / City & Guilds Level 2 or 3 in Electrical Installation, Electrotechnical Services, or similar.
18th Edition Wiring Regulations is a plus.
Relevant service engineering or switchgear experience.Benefits
Early finishes on Fridays.
Opportunities for professional development and training.
A supportive and collaborative work environment.
24 days holiday plus 8 UK bank holidays.
Employee Assistance Programme.
Wellbeing Committee.
Free parking.
Pension Scheme (6% employer contribution).
Bereavement Leave.
Enhanced paternity/maternity pay.
Up to 10% Monthly bonus.To apply for the Aftersales Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position
Salary description
£33000.00 - £37000.00 per year