The Opportunity
A high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics.
The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility.
This is a hands-on leadership role with real influence, combining strategy, execution, and team leadership.
The Role
Own the operation end-to-end, from inbound stock through to customer delivery
Lead a fast-paced warehouse and fulfilment function, improving speed, accuracy and efficiency
Take full ownership of 3PL and carrier relationships - including SLAs, performance and commercial terms
Build strong, accountable partnerships while holding providers to high standards
Develop capacity plans to handle peaks, promotions and demand spikes
Shape the logistics network (in-house vs outsourced, future scalability, automation)
Lead and develop operational teams, creating clear accountability and structure
Work cross-functionally to align operations with trading plans and growth
What Success Looks Like
A scalable, well-structured operation with clear ownership
Strong 3PL and carrier performance
Improved fulfilment speed, accuracy and delivery
Reduced operational firefighting during peak
An operation that supports, not limits, growth
About You
Proven experience owning warehouse and logistics operations end-to-end
Background in high-volume e-commerce, retail or consumer brands
Strong experience managing 3PLs and carrier relationships
Comfortable operating at both strategic and hands-on levels
Calm, decisive, and able to deliver in fast-moving environments
Why Join
True ownership of operations
High-growth, high-impact environment
Opportunity to build and scale a best-in-class function
BH35967
Salary description
£85000.00 - £90000.00 per year