CUSTOMER SERVICE ADVISOR

Due to an internal promotion we are looking for an experienced Customer Service Administrator to join our fast growing and established team in Redditch. The main objective of this role is to provide excellent customer service to internal and external customers. This is a full-time permanent role the hours are 9-5pm. This growing company are based in Redditch and there is free onsite parking. The basic salary is £25,000-£26,000 per annum. You will also receive top class training on all their products and this company isn’t scared of ambitious candidates they want someone who is keen to go the extra mile and will offer personal development for the right attitude and hard work.

Role and Responsibilities for the Customer Service Administrator position: 

Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public Dealing promptly and efficiently with telephone and email queries from customers
Processing internet orders using Sage
Processing email orders using Sage
Scanning all paperwork on the system
Preparing small quotes
Providing information on part numbers etc. and some basic technical details
Dealing with the carriers, chasing deliveries, obtaining POD’s, raising claims that may arise as a result of a failed delivery
Maintains positive relationships with clients to ensure repeat and return customers
Displays extensive knowledge about products and services

The successful Customer Service Administrator will have the following skills and experience 

Previous Customer Service or Call Centre experience
Experience processing sales orders
Friendly, enthusiastic and a good team player
Excellent interpersonal and communication skills
Excellent telephone manner
Efficiency, accuracy, attention to detail
Self-motivated and willing to take the initiative
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Excellent Customer service skills
 
If you feel that your skills and experience meet the required specification, and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW' or email your CV to (url removed).

PLEASE NOTE- due to the high level of applications we are getting we cannot personally get back to each and every application I would like to thank you for your interest and assure you that if you have not been selected for this role we will of course keep looking at new roles for you.

I would like to take this opportunity to wish you good luck in your job search