* Based in the Bromley area
* Hours: Monday to Friday 8am to 6pm
* Role available due to company expansion
* You must have management experience in a similar dealership environment
Monday Matters Recruitment is proud to be partnering with a prestigious automotive dealership in the Bromley area to recruit an experienced and driven Service Manager. This is an exciting opportunity to join a high-performing site undergoing significant expansion, creating the need for a strong leader to take the service department to the next level.
The Role:
Reporting directly to the Aftersales Manager, you will be responsible for overseeing the daily operations of a busy service department, leading a team of 18 staff including service advisors, technicians, and support personnel. You will play a key role in delivering exceptional customer service, driving performance, and ensuring operational excellence in line with the brand’s premium standards.
Key Responsibilities:
* Lead, motivate, and develop a team of 18 to achieve departmental targets
* Oversee workshop efficiency, productivity, and quality control
* Ensure an outstanding customer journey from booking through to vehicle handover
* Monitor KPIs, including labour sales, efficiency, and customer satisfaction
* Work closely with the Aftersales Manager to support strategic growth plans
* Maintain compliance with manufacturer standards and health & safety regulations
* Drive continuous improvement across processes and team performance
About You:
* Proven experience as a Service Manager or Senior Aftersales professional within a dealership environment
* Strong leadership skills with the ability to inspire and develop teams
* Commercially aware with a track record of delivering results
* Passion for delivering exceptional customer service
* Highly organised with the ability to manage a fast-paced operation
What’s on Offer:
* Opportunity to join a prestige brand in a growing and evolving site
* Competitive salary and bonus structure
* Career progression opportunities within an expanding business
* Supportive leadership team and modern working environment
If you are a motivated Service Manager looking to take on a new challenge within a premium automotive environment, we would love to hear from you
Salary description
£45000.00 - £55000.00 per year