Head office, Bury (Greater Manchester)
Permanent | Full-Time
A unique opportunity has arisen for an Optical Assistant to join the UK’s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered near Bury, Greater Manchester.
With over 20 years of experience and more than 26,000 5‑star Trustpilot reviews, they combine expert optical knowledge with trend-setting fashion to deliver a standout customer experience.
Job Type & Location
- Permanent, ideally full time (minimum 30 hours per week)
- Office-based near Bury, Greater Manchester
Position Overview
As an Optical Assistant, you’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You’ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
What We’re Looking For
- Previous experience as an Optical Assistant
- Strong understanding of prescription lenses, optical frames, and sunglasses
- Excellent communication and customer service skills with a calm and professional demeanor
- Comfortable multitasking across digital communication channels and administrative systems
- A team player who is organised, attentive to detail, and commercially aware
What’s On Offer
- Salary: £25,000 – £26,000 per annum (depending on experience)
- Hours: 30 – 37.5 hours per week, full or part-time considered
- Schedule: 9 am – 5 pm, including Sundays (shorter working hours)
- Annual Leave: 26 days plus Bank Holidays
- Benefits: Staff discount, pension scheme & more
- Work Environment: Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team
If you're an experienced Optical Assistant looking to apply your clinical knowledge in a new environment within the industry, this is the opportunity for you.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.