About Maison Crivelli:
“Perfume is a living experience.” —Thibaud Crivelli
Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality.
About the role:
We are looking for full time and part time Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.
Key Responsibilities
Sales & Service Excellence:
- Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
- Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
- Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
- With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business.
- Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.
- Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.
- Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service.
Product Knowledge
- Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.
- Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
- Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.
Working as part of a team
- Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
- Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
- Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
- Communicate relevant information and commercial feedback to the business manager and colleagues when required.
Standards
- Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.
- Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM.
Skills & Experiences desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work across all shifts, days and peak trading periods.