The successful candidate will provide efficient administrative and customer support to the sales team, ensuring the smooth processing of orders and enquiries in a fast-paced manufacturing environment.
Key Responsibilities
* Sales & Order Administration
* Accurately process sales orders from enquiry through to delivery
* Prepare quotations, order acknowledgements, and associated sales documentation
* Maintain customer, project, and pricing data within CRM/ERP systems
* Liaise with production, planning, logistics, and procurement teams to ensure timely order fulfilment
Customer & Account Support
* Act as a first point of contact for customer enquiries via phone and email
* Provide product information, lead times, specifications, and pricing support
* Build effective working relationships with customers, sales managers, contractors, and distributors
* Resolve order queries, delivery issues, and invoice discrepancies promptly
* Provide administrative support to the Business Development Manager
* Maintain accurate digital and paper-based filing systems
* Support continuous improvement of sales and administrative processes
* Ensure compliance with company procedures, quality standards, and health & safety requirements
Requirements
* Previous experience in a customer facing role
* Strong organisational skills and excellent attention to detail
* Confident written and verbal communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Ability to manage multiple priorities in a busy environment
Salary description
£26000.00 - £30000.00 per year