Pallet Network Manager

Purpose and objectives of the role

Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels

Main duties and responsibilities

Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods – this will include office staff, planners, FLT drivers and HGV drivers.
Act as the primary point of contact between the company and pallet network customers and partners
Monitor network performance, including service levels, delivery times, and damage rates
Analyse transport data to identify cost-saving opportunities and operational improvements
Manage resources effectively to optimise performance.
Resolve escalations, service failures, and customer complaints related to pallet deliveries
Negotiate rates and service agreements with pallet network providers
Ensure compliance with all relevant transport, safety, and regulatory requirements – coordinate with Transport Manager and Managing Director.
Collaborate with warehouse, transport, and customer service teams to ensure seamless operations
Implement KPIs and performance tracking for network efficiency and service quality
Lead continuous improvement initiatives across pallet distribution processes

Additional duties and responsibilities

Proven experience in pallet network operations or transport/logistics management
Strong understanding of UK pallet networks and distribution systems
Excellent negotiation and relationship management skills
Analytical mindset with the ability to interpret data and drive improvements
Strong problem-solving and decision-making abilities
Effective communication and leadership skills
Proficiency in transport management systems (TMS) and Microsoft Office
Ability to work in a fast-paced, deadline-driven environment
Commercial approach

Special Requirements

Qualifications

Degree or equivalent experience in Logistics, Supply Chain, or a related field (preferred)
CPC (Certificate of Professional Competence) qualification (desirable but not essential)
Key Performance Indicators (KPIs)

On-time delivery performance
Cost per pallet / transport cost efficiency
Damage and loss rates
Network utilisation and capacity optimisation
Customer satisfaction scores
Net profit for department in line with target

Please call Graham on (phone number removed) or eamail

INDNC