Duty Manager

Job Title: Duty Manager

Location: Gatwick Area (Shift-Based)

Salary: Competitive + Benefits

Overview

An opportunity has arisen for an experienced Duty Manager to join a fast-paced operational environment within the aviation sector. This role is responsible for overseeing daily airside and landside operations, ensuring safe, efficient, and compliant service delivery.

The position suits a hands-on individual with strong leadership skills who can manage teams, respond to operational challenges, and maintain high service standards in a time-critical environment.

Key Responsibilities

Oversee day-to-day operations, ensuring activities are delivered safely and efficiently

Supervise operational teams, providing leadership and direction across shifts

Ensure compliance with all safety, security, and regulatory requirements

Act as the main point of contact for operational issues and incident management

Coordinate with internal departments and external stakeholders, including airlines and airport authorities

Monitor performance against KPIs and service level agreements

Manage resource allocation to meet operational demands

Handle escalations, disruptions, and time-critical decision-making

Maintain accurate reporting and documentation of operational activity

Candidate Profile

Previous experience in a Duty Manager or Supervisory role within aviation, ground handling, or a similar operational environment

Strong understanding of airport operations and safety regulations

Proven leadership and team management skills

Ability to work under pressure and make effective decisions in real-time

Excellent communication and stakeholder management skills

Flexible approach to shift work, including nights and weekends

Desirable Experience

Background in ground handling or airside operations

Knowledge of compliance frameworks within aviation

Experience managing KPIs and operational performance

What’s on Offer

Competitive salary

Shift-based role with structured rota

Opportunity to work in a dynamic, fast-paced aviation environment

Career progression opportunities