This is a single opportunity with two available work patterns — please select the one that suits your lifestyle:
Option A — Monday to Friday
* Salary: £29,000 – £35,000 depending on experience
* Location: Hounslow (West London)
* Hours: Full time, permanent
* 20 days holiday pro rata + Bank Holidays | Workplace Pension
Option B — Tuesday to Saturday (enhanced salary)
* Salary: £29,000 – £38,000 depending on experience
* Location: Hounslow (Tuesday–Friday) | NW10 every Saturday
* Hours: Full time, permanent
* 20 days holiday pro rata + Bank Holidays | Workplace Pension
The Company
Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise.
The Role
As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard.
International moving experience would be a bonus, though not essential.
Key Responsibilities
* Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services
* Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules
* Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets
* Follow up on quotations, address client queries, secure bookings and maintain the company database
* Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments
* Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking
* Manage specialist requirements including delicate item handling, storage arrangements and complex logistics
* Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle
* Maintain accurate records using the company database (Moveware)
* Handle invoicing, monitor payments and gather post-move client feedback and reviews
* Manage ongoing client relationships including repeat business, storage queries and general enquiries
* Oversee storage operations — maintaining records, managing movements and producing final statements of account
* Support the sales team with appointment-making and quotation follow-ups as required
* Manage customer complaints professionally and efficiently
About You
You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services.
We are looking for:
* Previous Move Manager experience (Highly desirable but not essential)
* International moving knowledge (advantageous)
* Strong IT skills — experience with Moveware, a plus
* A proactive, solutions-focused attitude
* Excellent communication skills — written and verbal
* The ability to work independently and manage competing priorities
* Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience
Salary description
£29000.00 - £38000.00 per year