Revenues Officer

Ready to make a real impact in your community? Join Cheltenham Borough Council as a Revenues Officer and help deliver vital services that support residents and businesses.
Location: Cheltenham, GL50 9SA
Salary: £29,064 to £31,537 per annum (pay award pending wef 1 April 2026)
Job Type: Full-Time, Permanent
Closing Date: Wednesday 29th April 2026
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
Revenues Officer - The Role:
We have an exciting opportunity for someone to join our successful Revenues and Benefits Team as a Revenues officer. This is a challenging but rewarding role in a busy environment. The role is varied and the successful candidate will deal with all aspect of the billing and collection of council tax.
Revenues Officer - Responsibilities:
- Assess liability for council tax and business rates, including discounts, reliefs, and exemptions
- Maintain accurate records, update accounts, and ensure bills and correspondence are issued promptly
- Identify customers eligible for council tax support and maximise their entitlement
- Verify information, trace debtors, and manage recovery cases, including issuing notices and arranging payments
- Support court proceedings and attend hearings when required
- Handle customer enquiries by phone, in writing, and face to face, providing clear advice and guidance
- Liaise with internal teams, external organisations, and government agencies to resolve queries
- Assist with support schemes, service improvements, and new initiatives
Revenues Officer – You will need:
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE grade C/4 or above, including Maths and English
- Experience of working in local authority revenue collection dealing with council tax and/or business rates
- Experience in working with customers and managing customer records
- Excellent customer service and communication skills
- Proficient in Microsoft applications and data processing software
- Flexible, resilient and capable of working to deadlines
- Good IT skills
Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
- A comprehensive programme of learning and development.
- Two days (pro rata) paid time off for volunteering.
- Enhanced maternity and paternity schemes.
- Access to free counselling services.
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
- A cycle to work scheme.
- Low-cost town centre parking.
- A commitment to employee wellbeing.
Closing Date: Wednesday 29th April 2026
To submit your CV for this exciting Revenues Officer opportunity, click Apply today