Full-time, office-based position. There is no hybrid working or working from home available.
Working hours are 08:30 - 17:00 (1 hour lunch) with a salary of £28,000
Are you a proactive communicator with a flair for organisation? Do you thrive in a fast-paced environment where customer satisfaction is key? If so, we have an exciting opportunity for you! Our client, a leading player in the Utilities industry, is seeking a Scheduling Coordinator to join their dynamic team in High Wycombe on a permanent basis.
About the Role:
As a Scheduling Coordinator, you will play a crucial role in arranging, planning, and coordinating the activities of our field engineers. You'll be the first point of contact for customers, ensuring that their queries are resolved efficiently and that service delivery is second to none. Your efforts will directly contribute to maximising engineer utilisation and achieving KPI-based revenue and activity targets.
Key Responsibilities:
Schedule Preventative Maintenance visits and Reactive Calls, ensuring timely resolutions.
Coordinate Remedial Works following PPM and Reactive visits.
Liaise with customers and engineers to enhance scheduling productivity and service quality.
Manage frontline customer calls, addressing inquiries and concerns promptly.
Ensure all service visits are booked efficiently, maximising productivity.
Maintain communication with customers regarding KPIs and service updates.
Collaborate across teams to manage national and key accounts seamlessly.
Handle subcontractor scheduling, ensuring compliance with company standards.
Assist in maintaining the service management database and track work completion.What We're Looking For:
Essential Skills:- Excellent communication abilities with customers, manufacturers, and internal teams.
- Strong problem-solving skills to resolve customer issues effectively.
- Numeracy skills to understand and act on KPI information.
- Team-oriented attitude with a focus on delivering exceptional customer service.
- Proficiency in IT (Word, Excel, and Outlook).
- Resilience and adaptability in a busy service environment.
Desirable Skills:- Product and parts knowledge (training will be provided).
- Quick thinking, organised, and capable of learning swiftly.
- Detail-oriented with the ability to work under pressure.
Why Join Us?
Be part of a team that values excellence and customer satisfaction.
Enjoy a supportive work environment that encourages professional growth.
Contribute to a company that priorities its employees and fosters a culture of collaboration.If you're ready to take the next step in your career and make a meaningful impact, we want to hear from you! Apply today and bring your passion for organisation and customer service to our client's team!
How to Apply:
To express your interest, please submit your CV and a brief cover letter detailing your relevant experience. We can't wait to meet you!
Location: High Wycombe
Contract Type: Permanent
Industry: Utilities
Join us and help shape the future of customer service in the Utilities sector!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£28000.00 - £28000.00 per year