Duties for the Service Advisor:-
* Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities
* Meeting and greeting customers on Service Reception
* Responding to customer’s technical queries in a manner that is easily understood
* Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out
* Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards
* Assisting with local customer vehicle collection & deliveries where required
* Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing
* Maintain effective liaison with sales and workshop teams
To be successful as a Service Advisor you will need:-
* Have previous experience in a Service Advisor role in a franchise dealership environment
* Have good mechanical awareness and understanding of cars and parts
* Be enthusiastic, friendly, and helpful
* Listen effectively and communicate confidently and clearly
* Approach every situation with a desire to understand and deliver
* Be flexible and enjoy working quickly and accurately in a fast-paced team environment
* Be honest with high levels of integrity
COG LTD are acting as an Employment Agency
Salary description
£28000.00 - £32000.00 per year