Location: Doncaster DN2 - Office based
Contract Type: Temporary ongoing
Hours: Full time 37.5 hours per week
We’re currently recruiting for a Repairs and Maintenance Administrative Assistant to support a busy Property Services team delivering responsive repairs, planned maintenance, and compliance activity across housing stock.
This is a fast-paced, customer-facing admin role suited to someone who thrives in a structured environment where accuracy, organisation, and communication are critical.
Key Duties and Responsibilities:
Provide administrative support across responsive repairs, voids, gas servicing, and planned maintenance
Raise and manage work orders, ensuring correct allocation, priority, and coding
Process purchase orders, invoices, and payments accurately
Act as a first point of contact for residents, handling queries via phone and email
Schedule repairs, rebook appointments, and coordinate with operatives and contractors
Maintain accurate records across internal systems (CRM, document management, work order systems)
Monitor outstanding jobs to ensure KPIs and service standards are met
Support compliance processes including certification, safety checks, and audit trails
Assist with reporting, performance tracking, and general admin dutiesSkills & Experience:
Proven experience in a busy administrative role
Strong IT skills (databases, spreadsheets, CRM systems)
Experience dealing with customers via phone and email, including handling challenging queries
High attention to detail with strong organisational skills
Ability to prioritise workload and meet deadlines in a pressurised environment
Confident communicator with a customer-first approachIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Salary description
£13.12 - £13.12 per hour