Location: West London
Salary: £70,000 + Package
An exciting opportunity has arisen for an experienced Account Manager to oversee the delivery of Facilities Management services within an Engineering environment for a key client.
Based in West London, you will be responsible for managing a key site, ensuring high standards of service delivery, technical compliance, and strong stakeholder relationships across the estate.
This role is ideally suited to a candidate with a strong background in building services engineering and experience operating within critical or healthcare environments.
The Role
Accountable for the commercial performance, operational oversight, and successful delivery of services under the UCB contract, ensuring alignment with business and contractual objectives. Build and maintain a unified, efficient team to support effective service delivery. Act as the primary point of contact for the client, fostering strong relationships and ensuring expectations and deliverables are consistently met. Identify opportunities for organic growth and new business development. As a member of the SEBU management team, contribute strategically and add value across all areas of the business unit.
Key Responsibilities
* Collaborate with other managers to ensure consistency in best practice and operational standards.
* Assess training needs and support continuous professional development (CPD) within teams.
* Manage staff appraisals and succession planning.
* Track and manage contractual KPIs to ensure performance and compliance targets are achieved.
* Implement robust reporting systems to monitor risks, issues, and overall contract performance.
* Develop and deliver account management strategies, operational programmes, and PPM schedules.
* Build and maintain a cohesive, efficient team to successfully deliver contractual obligations.
* Oversee daily operations, ensuring effective coordination, control, and execution of all activities.
* Ensure projects and minor works are completed on time, within budget, and to required quality standards.
* Conduct weekly team reviews to track planned vs completed PPMs, work in progress, and outstanding work orders, ensuring accurate cost allocation.
About You
* Proven experience in Facilities Management or Account Management
* Strong technical background in building services engineering (mechanical, electrical, or multi-disciplinary)
* Experience managing hard FM services and ensuring statutory compliance
* Excellent client relationship and stakeholder management skills
* Commercially aware with the ability to manage budgets and contract performance
* Strong leadership and team management experience
Package
* Salary: £70,000
* Comprehensive benefits package
* Location: West London
Salary description
£70000.00 - £75000.00 per year