Customer Service Team Leader

Michael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.

This would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!

Fantastic progression and development routes please apply now for an immediate interview!

Client Details

Michael Page have partnered with a reputable and prestigious Law Firm in Stoke to recruit for a Customer Service Team Leader to join their department on a permanent basis.

This would be an exceptional opportunity to join a business which have a excellent reputation within their market and have some extremely exciting plans for the year ahead!

Fantastic progression and development routes please apply now for an immediate interview!

Description

As a Customer Service Team Leader you will be managing an established productive team ensuring a positive solution focused culture.

You will be providing training and coaching and identifying skills gaps conducting regular 121s and coaching sessions alongside reviewing quality.

The role will be hands on managing escalations and any issues ensuring these are resolved within agreed SLAs.

If you are an experienced team leader within a professional services environment or potentially transitioning into a supervisory role we would love to hear from you.

Profile

Experienced within a supervisory role within a professional services environment in a volume position

Excellent people management skills

Able to work in a volume environment managing a fast paced team and a busy workload

Passionate about delivering an excellent level of client care

Experienced working within change and technology improvement projects

Job Offer

Up to £35000 dependent on experience+ reputable and prestigious law firm+ central location in Stoke+ excellent progression and development opportunities+ good benefits package+ no shift patterns or weekends+ established and productive high performing team+ growing organisation and experts within their market+ exciting plans for the year ahead+ immediate interviews being held