Sales Advisor

Sales Advisor
Birmingham, West Midlands

About Us

Cooksongold, craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

This opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve. We have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom. This career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom.

The Role

We are looking for an experienced Sales Advisor to be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.

Key Responsibilities:

- To greet and serve customers in a timely manner from our welcome desk and counters
- Daily administration and housekeeping tasks are completed efficiently
- Treat all stock with the greatest of care and control
- Offer advice and guidance on products from our range
- Sales and products are promoted by cross-selling and upselling methods

About you

To succeed in this role, you'll need previous experience within a Sales Advisor role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.

Benefits

You will benefit from:

- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products

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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency