Security Receptionist

We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security.

Key Responsibilities
Visitor Management:
Welcome all visitors, book them into the site, issue appropriate ID passes, and notify their host promptly.
Customer Service:
Provide a high standard of visitor care, including informing guests of available services and refreshments.
Security Compliance:
Ensure all visitor security procedures are strictly followed and maintained at all times.
Communication Hub:
Answer, screen, and direct incoming calls, handle general enquiries, and operate tannoy systems where required.
Reception & Facilities Upkeep:
Maintain a clean, organised reception area and associated rooms, reporting any maintenance issues to Facilities.
Security Support:
Work closely with the security team and provide assistance as required.
Emergency Response:
Respond effectively to emergency situations, including evacuations and invacuations, following site procedures.
Mail Handling:
Receive, sign for, and distribute incoming post. Sort and deliver mail to the correct departments.
Outgoing Mail:
Accurately frank or stamp outgoing mail and coordinate collection with security for Royal Mail.
Incident Reporting:
Report all incidents and emergencies to the Security Manager in a timely and accurate manner. Additional Duties
Carry out any other tasks as required to support operational efficiency and service quality.
Participate in training and personal development activities.
Communicate effectively with senior management, ensuring they are informed of any issues that may escalate. About You
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to remain calm and professional in emergency situations
A proactive and flexible approach to work
Previous experience in reception, security, or customer service is desirable What We Offer
A supportive and professional working environment
Opportunities for training and development
Half day Fridays