Job description
Lifetime Legal is seeking a bright Corporate Trainer to join our growing team. You will be an experienced educator training new employees whilst helping existing employees cultivate their skills and knowledge.
The role will provide comprehensive training with the purpose of motivating others by utilising their experience and skills. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.
Essential skills:
- Excellent organisational skills
- Excellent time management ability
- Positive attitude
- Critical thinking and decision making
- Phenomenal communication and presentation skills
- Confidence in delivering engaging and informative training
- Ability to build effective relationships with other teams and departments
- Ability to be a role model whilst striving to achieve high standards of performance
Key responsibilities:
- Curriculum Development: Designing and creating training courses covering Compliance, EDD, Membership and other admin roles, customer service protocols, complaints handling, and company policies.
- Delivery of Training Sessions: Facilitating training sessions for new hires and ongoing refresher training for existing advisors, utilising various teaching methods like role-playing, presentations, theory, and other forms of practical training.
- Needs Assessment: Identifying training requirements by analysing performance data, customer feedback, and estate agent feedback as well as any staff feedback to tailor training programs accordingly.
- Performance Evaluation: Assessing trainee performance through call monitoring, coaching sessions, and knowledge checks to measure the effectiveness of training programs.
- Coaching and Mentorship: Providing individual coaching and feedback to advisors to address specific areas of improvement and enhance their customer service skills.
- Quality Assurance: Monitoring calls to ensure adherence to company standards and quality guidelines, providing feedback to advisors on areas like communication style, tone, and problem resolution.
- Staying Updated: Keeping in touch with changes in process and procedures, services and policies to incorporate relevant updates into training materials.
- Compliance Training: Ensuring advisors are trained on relevant compliance regulations and legal requirements.
- Training Materials Creation: Developing training manuals, modules, presentations, knowledge quizzes and other learning materials to support the training process.
- Calibration sessions: Regularly collaborating with quality auditors and management to ensure consistency in the feedback and support delivered to all advisors.
Working abroad:
Your role is based in the United Kingdom. There may be occasions where you will be required to work outside of the United Kingdom (all expenses paid). Arrangements in respect of this will be discussed with you.
Benefits:
- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private health scheme
- Referral programme
- Store discount
- A paid day off on your birthday
Please note that all successful applicants will complete a DBS check when onboarding with us.
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Wokingham RG41 2QE: reliably commute or plan to relocate before starting work (required)
Experience:
- Training: 2 years (required)