White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak’s team of 170 specialists currently services a loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018. As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak’s lending activities to complement its funding from banks and other financial institutions.
White Oak are recruiting for a full-time receptionist, joining our Business Support team, you will be the face of our HQ in Chester. The Chester office is busy place to work and on reception no day is ever the same.
Description of role and key responsibilities
- To effectively handle inbound & outbound calls, fielding to relevant departments
- Provide a warm welcome to clients, and internal and external stakeholders in a friendly and professional manner, ensuring their needs are catered for.
- Support for remote and visiting international senior executives from White Oak, White Oak Global Advisors and their affiliates.
- Preparing meeting rooms including organising catering and refreshments as required.
- Performance of some PA duties when required.
- Contribute to the professional appearance and look and feel of the office environment, making sure all visible areas of the business are well kept.
- Respond and handle queries/requests in a professional and timely manner.
- Dealing with the incoming and outgoing post for the business, including some letter folding.
- Updating customer accounts on Salesforce and creating new accounts as required
- Accept and log deliveries into the office.
- Ensure all tasks are completed in line with business KPI’s.
- Ordering and replenishment of stock.
- Booking of accommodation using the company preferred hotels.
- Office keyholder.
- Any other request deemed reasonable from your line manager.
Core skills and knowledge
- Previous experience in a similar role would advantageous
- Excellent administrative ability
- Computer literacy; Microsoft Word, PowerPoint, Excel and Outlook
- Excellent organisational and time management skills
- Ability to organise, prioritise workload and demonstrate flexibility and adaptability
- Ability to work independently with minimal supervision
- Excellent communication skills in all forms