Tenancy Support Officer (Rent Team)

Tenancy Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
 
This is a fantastic opportunity for a real "people person", to  support the Rent Team of this growing property maintenance company .  You will  manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support.
Key Responsibilities

Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues
Engage with non-responsive or vulnerable tenants to support rent payment and communication
Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
Gather and relay key information back to the Rent Team
Mediate and problem-solve tenant issues to support rent recovery
Encourage and support tenants in maintaining or reinstating benefit claims
Build rapport and maintain positive relationships with tenants
Maintain accurate records of visits and interactions
Work closely with the office-based Rent Team to follow through on cases  
Key Requirements

Strong interpersonal and communication skills
Full clean driving license (essential) (own vehicle is preferred)
Excellent ability to deal with people face to face and over the phone
Empathetic but firm approach when dealing with challenging situations
Problem-solving mindset with strong initiative
IT skills  Desirable (Not Essential)

Experience in housing, lettings, or rent arrears
Knowledge of housing benefits or Universal Credit
Experience working with vulnerable individuals What's on offer:

Bonus scheme
Opportunity for a company vehicle after probation (or earlier for the right candidate)
Free parking
Fuel cost and mileage covered for work