My client, a leader in the luxury office space, are looking for an Assistant Customer Services Manager to join them in their London office. Within this position you will have the responsibility of ensuring first-class customer service is always given, whilst also being able to thrive in a busy and ever-changing environment.
Role and Responsibilities:
Deliver customer service in a “front of house” capacity, alongside taking calls from the switchboard and ensuring they are logged
Ensure that customer and visitor relationships are built and maintained
Communicate in writing and verbally with customers, suppliers, colleagues and visitors in a clear and concise manner to ensure agreed service levels are met
Ensure that all areas in the building are kept well stocked and maintained, ensuring meeting rooms and common areas are fit for purpose
Be confident when showing new customers/ visitors the office
Make sure that high levels of customer service are always provided and have a strong “can do” attitude
Assist the centre manager with various duties including stock levels and training
Build relationships with clients and ensure they are satisfied with their office space
Manage a small team and work with the Customer Service Manager to support them
Essential Skills:
2-3 years in a similar client-facing and customer service-based role, ideally in serviced office or similar
Strong communication skills both written and verbal
Able to build strong and positive relationships
Great telephone manner
Be positive and approachable
Strong Microsoft package skills
Package:
Salary of up to £31,500
25 days holiday
Employee discounts including free eye tests
Birthday off and Wellbeing days
Salary description
£30000.00 - £31500.00 per year