Location: London, UK
Reports to: BAU Team Manager
Hours: 37 hours per week
Base: London Office (with travel as required)
Purpose of the Role The Business Analyst will be the vital link between our business stakeholders and technology teams, ensuring that our IT solutions are designed and delivered to meet critical business needs and requirements. The successful candidate will be responsible for eliciting, analysing, specifying, and validating the business needs of stakeholders, and translating them into clear, actionable requirements for the development and implementation of IT systems, specifically Mosaic, the social care cast management system.
The role requires a methodical and inquisitive approach to understanding complex business processes, identifying areas for improvement, and defining solutions that deliver value. It oversees the full requirements lifecycle, from initial investigation and problem definition to supporting the testing and implementation of the solution. This includes the delivery of:
Comprehensive and clear business and functional requirements documentation.
Detailed analysis of current state ("as-is") and future state ("to-be") business processes.
User stories, use cases, and process flow diagrams to support development and testing.
A clear and shared understanding of project objectives and scope among all stakeholders.
Traceability of requirements from inception through to final delivery.
The post-holder will work in close collaboration with Project Managers, Development Teams, Testers, and business users to ensure that the final solution is fit for purpose and aligns with strategic goals.
Key Responsibilities Requirements Elicitation & Management
Lead requirements gathering activities, including workshops, interviews, and document analysis, to elicit and define business needs.
Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs.
Manage the requirements backlog, ensuring all requirements are clearly documented, prioritised, and tracked throughout the project lifecycle. Process Analysis & Design
Analyse and document existing business processes to identify inefficiencies and opportunities for improvement.
Design and model new or improved business processes, ensuring they are efficient, effective, and aligned with business goals.
Work with stakeholders to validate and gain approval for new process designs. Stakeholder Collaboration & Communication
Act as a primary liaison between business units, technology teams, and support teams.
Communicate business requirements and process changes effectively to all stakeholders.
Facilitate a shared understanding of the solution and ensure there is buy-in from all relevant parties. Person Specification Essential Knowledge & Experience
Substantial experience as a Business Analyst in a technology-driven project environment. (Preferably within social care case management systems including Mosaic)
Deep understanding of business analysis principles, methodologies, and best practices (e.g., BABOK).
Proven experience with a range of requirements elicitation and documentation techniques.
Demonstrable experience in business process mapping and modelling using standard notations (e.g., BPMN or a similar methodology).
Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Desirable
Experience working within an Agile/Scrum development environment.
Knowledge of specific business domains relevant to the organisation preferably social care
Familiarity with project management principles and software (e.g., Jira, Azure DevOps).
Industry-recognised business analysis certification (e.g., BCS Diploma in Business Analysis, IIBA-CBAP).
Familiarity with or experience in data and reporting tools, including Business Objects, Looker Studio, Oracle coding, and SQL development.
Skills & Competencies
Exceptional communication, interpersonal, and facilitation skills.
Strong analytical and critical thinking abilities, with a talent for problem-solving.
Ability to translate complex business needs into clear and concise technical requirements.
Excellent negotiation and influencing skills to build consensus and manage stakeholder expectations. Key Competencies & Behaviours
Analytical and detail-oriented
Collaborative and a strong team player
Inquisitive and proactive
Excellent communicator and listener
Pragmatic problem-solver
Focused on delivering value
Undertake any other duties commensurate with the grade that support the IT/Systems Team department’s objectives.
All duties to be carried out in accordance with Council policies including Health & Safety and Equal Opportunities. Context & Opportunity This role is central to ensuring our investment in technology translates into tangible business value and improved operational efficiency. The Business Analyst will:
Act as the bridge between business vision and technical execution on key transformation projects.
Ensure that solutions are built right the first time by providing clear, unambiguous requirements.
Drive business process improvement and advocate for the needs of the user.
Strengthen the partnership between IT and the wider business through effective communication and collaboration.
Create lasting capability by embedding best practices in business analysis and requirements management.
This is a pivotal role with the opportunity to directly influence the success of critical projects and shape the future of our business systems
Salary description
£45.00 - £45.00 per hour