Operations Director

Operations Director (3PL / Fulfilment)
Location: Bury St Edmunds (on-site)
Salary: £50,000 - £80,000 (dependent on experience)
Start: ASAP
 
The Opportunity
 
We're supporting a fast-growing fulfilment and logistics business operating across three UK sites, with a fourth launching in the US.
Built with a true startup mindset, the business has scaled rapidly with a lean team, developing its own internal systems and tools along the way. Now entering its next phase of growth, they are looking to bring in an Operations Director to introduce structure, leadership, and scalability across the business.
 
This is a high-impact role with a clear pathway to company leadership, as the founders focus on international expansion.
 
The Role
 
This is a hands-on leadership position where you will take ownership of operations across multiple sites, bringing clarity, structure, and scalability to a fast-paced environment.
You will sit at the core of the business, acting as the operational backbone and a key decision-maker.
 
Key responsibilities:

Lead day-to-day operations across UK fulfilment sites
Manage and develop cross-functional teams (warehouse, customer support, tech, and finance)
Introduce scalable processes, KPIs, and operational structure
Improve communication flows to reduce delays and inefficiencies
Oversee forecasting, stock planning, and order volume management
Work closely with internal tech teams to optimise WMS and internal tools
Support international expansion (US launch and EU growth plans)
Act as a senior leader bridging strategy and execution  
What They're Looking For
 
This role requires someone who can hit the ground running in a fast-moving, high-growth environment.
 
Essential:

Proven experience in 3PL / fulfilment / logistics operations
Strong leadership experience managing multi-functional teams
Ability to operate in a high-change, fast-paced environment
Commercial and operational mindset with strong problem-solving ability
Experience with WMS, logistics systems, and operational analytics
Comfortable making decisions quickly with limited bureaucracy  
Highly desirable:

Experience scaling operations in a growing business
Exposure to automation, robotics, or process optimisation
Background in building structure within previously unstructured environments  
The Environment
 
This is not a corporate, process-heavy organisation.

Ideas can be implemented in days, not months
High autonomy and ownership from day one
Built by people who have learned and adapted quickly
A culture that rewards initiative, speed, and accountability  
If you're coming from a heavily structured environment and want to build something rather than maintain it, this is a rare opportunity.
 
Career Progression
 
This role offers a clear pathway to Director-level leadership, with the opportunity to step into a broader company leadership role as the business expands internationally.
 
Hiring Process

Initial screening
Video submission (Loom)
On-site half-day assessment  
Why Join?

Join at a pivotal growth stage
Direct impact on business scaling and international expansion
Work closely with founders and shape the future of operations
Opportunity to step into a senior leadership position quickly