Resident Liaison Officer

Job Title: Resident Liaison Officer 
Job Type: Permanent, Full time 
Location: Grantham 
Rate of pay: £28,250k 

Are you a Resident Liaison Officer looking for work?

ARC are currently looking for a Resident Liaison Officer.

For this position, you must be able to do the following:

To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments
Understand the works, programme and scope of works
Provide site reports and updates for client and site management
Prepare and distribute all communications to residents
Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in
Compile, devise and implement procedures and administration to compliment your role
Be available for residents’ meetings, and meetings with the client as and when
Site meetings
Housing officers, estate developments or joint management board meetings
Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process
Letter process for the neighbouring property’s explaining all works
Regular checks on residents throughout the day and the end of the working day
Any claims, compensation and complaints are dealt within a time scale and with care
You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge.

Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed)

ARC GROUP

A focus on recruitment, a passion for people