Location: Marylebone, London
Salary: £33,000 to £36,000 per annum
Role Type: Full-Time
Lead with Care in a Practice Where Dentistry Meets Wellness.
Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team.
This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience.
The Role
As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client’s practice and inspire your team to deliver exceptional service. You'll collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it’s an opportunity to lead, coach, and enhance performance across the front desk.
Key Responsibilities:
Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.
Lead, support, and train the reception team to maintain high standards in communication and service.
Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow.
Manage new patient enquiries, logging, tracking, and converting leads with the TCO.
Monitor performance KPIs, including conversion rates and reviews collected.
What a Typical Day Looks Like
You’ll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment.
What They’re Looking For:
Minimum 3 years' experience in a private dental reception.
Strong leadership skills, with the ability to coach, motivate, and guide a small team.
Excellent patient management skills, ensuring a supportive experience for patients.
Proficiency with dental software (Dentally preferred).
Strong knowledge of private dentistry and treatment processes.
Calm, polished, and organised, particularly under pressure.
Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus.
Why You’ll Love Working With Our Client:
Enjoy your birthday off to celebrate your day your way.
Benefit from in-house training provided by award-winning Clinicians.
Receive fully supported external CPD opportunities.
Work in a calm, wellness-focused environment in Marylebone with excellent transport links.
Join a supportive, values-driven team culture – Positive, Curious, Respectful, Community-driven, WOW Creators.
How to Apply
To apply, please send your CV and a short cover note. Please ensure to include a paragraph (100 – 150 words) answering the question: “What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient"
Our client celebrates diversity and are committed to creating an inclusive workplace for all.
Join our client and contribute to a practice where patients' needs are always at the heart of what they do
Salary description
£33000.00 - £36000.00 per year