Key Responsibilities
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Operational Supervision
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Provide day-to-day supervision of operatives working on residential properties and voids.
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Ensure all works are carried out efficiently, productively, and in accordance with job instructions and health and safety regulations.
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Monitor progress and quality of work, ensuring timely completion and compliance with standards.
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Stakeholder Engagement
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Liaise with residents and clients to address queries, complaints, and service issues.
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Attend pre-inspections and provide detailed reports within agreed timeframes (48 hours for standard orders, 24 hours for complaints/emergencies).
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Subcontractor and Supplier Coordination
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Ensure subcontractor works are completed as per issued work sheets and meet contract KPIs.
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Monitor supplier performance and escalate issues as needed.
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Workforce Planning
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Organise and coordinate operatives, assisting with appointment scheduling in collaboration with the call centre.
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Deliver toolbox talks and ensure all operatives are briefed on method statements and risk assessments.
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Reporting and Meetings
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Complete all required documentation accurately and promptly.
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Attend regular meetings with line managers to review progress, performance, and operational issues.
Requirements
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Proven experience in supervising maintenance works within the social housing sector (planned, reactive, and voids).
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Strong knowledge of repairs and maintenance operations and health and safety compliance.
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Previous supervisory experience on a maintenance site .
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Excellent communication and organisational skills.
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Ability to manage teams and subcontractors effectively.
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Full clean UK driving licence
Salary description
£41000.00 - £41000.00 per year