Our award-winning travel client in Cheltenham is seeking a Travel Consultant to join their friendly and knowledgeable team on a permanent basis. This is a great opportunity to work in a supportive, inclusive environment with excellent career progression.
As a Travel Consultant, you’ll design and sell unforgettable luxury tailor-made holidays worldwide, managing each customer’s journey from initial enquiry through to their return home. Your personality, destination knowledge, and customer service skills will be key to building lasting relationships and repeat business.
You’ll work in a premium retail environment, delivering a highly personalised service- whether over a coffee, tea, or glass of champagne- creating inspiring travel experiences tailored to each client’s preferences and budget. Alongside bespoke itineraries, you’ll also offer selected third-party products where appropriate.
Key Duties
- Passion for travel with strong destination knowledge (long-haul experience preferred).
- Proven sales experience and ability to build repeat business.
- Strong customer service and communication skills.
- Good time management and organisational ability.
- Adaptable in a fast-paced, multi-channel environment.
- Comfortable using booking systems (or quick to learn).
- Flexible to work retail hours, including weekends.
Candidate Attributes:
- Passion for travel with some good destination knowledge (long-haul experience preferred).
- Strong customer service and communication skills.
- Good time management and organisational ability.
- Adaptable in a fast-paced, multi-channel environment.
- Flexible to work retail hours, including weekends.
Salary: £26,773 plus commission (£4,000 - £7,000 per annum on target earnings)
- Paid for travel trips
- Regular bonus incentives, including cash, flights, holidays, vouchers etc
- Top sales performers VIP trips
- 25 days annual leave, increasing with long service
- Matched contribution pension scheme
- Discounted gym membership
- Almost £300 a year clothing allowance
- Optical vouchers
- Public transport ticket loan
- Cycle scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
Hours: 37 hours across 5 days (including weekends on a rota). Part-time (4 days) options available. Store hours: Monday to Saturday: 9:30am - 6pm & Sunday: 11am - 5pm
Training & Development
- 13-week structured induction (in-store, virtual, and head office)
- Ongoing coaching and career progression opportunities
- Opportunities to grow a VIP client base and take on additional responsibilities
- Clear pathways into management or head office roles
Salary description
£26773.00 - £33773.00 per year