Location: Remote / Hybrid
Salary: £26,325 per annum
Job Type: Full-time
Hours: Monday - Sunday, 12pm - 8:00pm (rota basis incl. weekends)
About the Role
We are currently recruiting for registered Healthcare Professionals to join a growing Medical Customer Care team, supporting patients using prescribed weight loss medication.
This is a fantastic opportunity to step away from traditional clinical settings and apply your expertise in a modern, digital healthcare environment. You will provide support, reassurance, and clinical guidance via live chat and inbound calls, ensuring a high standard of patient care at all times.
Key Responsibilities
* Provide clinically accurate support to patients regarding weight loss treatments
* Handle inbound enquiries via live chat and phone in a professional and empathetic manner
* Assess patient symptoms and determine appropriate advice or escalation
* Follow clinical protocols, guidelines, and internal procedures
* Accurately document all patient interactions in line with GDPR and confidentiality standards
Requirements
* Must hold a valid UK registration with NMC, HCPC or GPhC
* Strong communication skills (written and verbal)
* Ability to explain clinical information clearly and confidently
* Comfortable using digital systems and working remotely
* Able to work independently and make sound clinical decisions
* Flexible to work evenings and weekends on a rota basis
What’s on Offer
* Competitive salary of £26,325 per annum
* Remote working
* Supportive and collaborative team environment
* Opportunity to work in a growing digital healthcare setting
Salary description
£26325.00 - £26325.00 per year