We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.
You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards.
Key Responsibilities
* Act as the first point of contact for customers, delivering a professional and empathetic claims service
* Handle First Notification of Loss (FNOL) via telephone and other channels
* Accurately record and assess new motor incidents
* Guide customers through the claims process, determining the most appropriate course of action
* Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
* Manage the repair process through approved networks where applicable
* Assess liability and support claim progression through to resolution
* Promote in-house claims services to clients and stakeholders
* Process payments in line with delegated authority requirements
* Ensure all actions comply with relevant regulatory and industry standards
* Undertake additional duties as required to support the team and wider business
Skills & Experience Required
* Minimum 1 year of claims handling or claims processing experience
* Strong telephone manner with excellent communication and interpersonal skills
* Proactive approach to problem-solving and customer service
* High level of attention to detail and accuracy in data handling
* Confident in influencing outcomes and managing stakeholder expectations
* Knowledge of claims systems (e.g., Proclaim) is advantageous
* Understanding of regulatory frameworks and industry best practices
Benefits
* 22 days holiday plus bank holidays
* Company pension scheme
* Life assurance
* Discounted company products
* Technology scheme
* Discounted gym membership
* Free eye care and flu vouchers
* Ongoing training and development opportunities
* Regular social events and fundraising activities
* Complimentary refreshments including fruit, tea, coffee, and milk
Additional Information
* Office-based role with some flexibility for working from home
* Supportive and progressive working environment with opportunities for growth
If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you
Salary description
£25000.00 - £30000.00 per year