Key Responsibilities:
* Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded
* Handle day-to-day customer queries, service requests, and issues, escalating where necessary
* Maintain and update customer records, service agreements, and job details with a high level of accuracy
* Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays
* Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date
* Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends
* Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service
* Follow established processes and contribute ideas for continuous improvement
* Provide customer feedback and insights to the Sales team to support retention and business growth
* Work collaboratively with colleagues and provide support during busy periods
* Maintain professionalism, confidentiality, and a positive company image at all times
* Take ownership of data quality and ensure compliance with company standards
Requirements:
* Previous experience in a recycling administration role is essential
* Strong written and verbal communication skills
* Confident using IT systems and customer service software
* Ability to process customer requests quickly while maintaining accuracy
* Excellent problem-solving skills and the ability to escalate issues appropriately
* Good telephone manner and customer service skills
* High level of attention to detail
If you have the relevant experience and are interested in this opportunity, please apply with your CV
Salary description
£26000.00 - £30000.00 per year