A leading automotive manufacturer has an immediate requirement for a Rental Administration Executive based in their Group Financial Services operation.
The role acts as the contact for business customers and rental suppliers, ensuring timely resolution of all in-life and post-return rental queries.
Duties and Responsibilities
Provide rental mobility support and guidance to all business customers, with the aim of maximising the customer experience, loyalty, and retention.
Administer and monitor all in-life and post-return rental activities, ensuring accurate documentation and timely query resolution.
Maximise rental income by identifying needs and promoting suitable solutions; manage monthly billing
Reconcile supplier invoices, produce monthly statements, and ensure payments are made within contractual terms.
Identify and progress rental opportunities to meet targets and margins
Manage inbound/outbound communications and build positive relationships with suppliers.Skills & Experience
Customer Service experience for at least 1-2 years; experience in automotive and/or regulated leasing is desirable.
Operational and Customer Service experience, preferably within Fleet Management, Leasing and/or experience with Corporate Mobility.
Multitasking skills and good organisational abilities.
Use own initiative and be a creative and forward thinker.
Ability to work to deadlines and handle pressure.
Strong attention to detail; computer literate with good knowledge of MS packages.
Excellent communication and relationship management skills, with a proactive, service-oriented mindset.Interested, please contact Graeme at Vibe Recruit on (phone number removed) of apply immediatly
Vibe Recruit is acting as an Employment Business in relation to this vacancy
Salary description
£15.60 - £15.70 per hour