Location: Coulsdon (CR5)
Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa)
Contract: 12?month Fixed?Term Contract (Maternity & Holiday Cover)
Hours: Full?time, Monday–Friday 8:00am–6:00pm, plus 1?in?3 Saturdays (8:30am–12:30pm)
Join Our Aftersales Team
Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role is offered on a 12?month fixed?term contract, primarily to cover maternity leave and planned holiday periods within the team.
You’ll be part of a supportive, well?established dealership environment where providing a calm, professional, and helpful experience for every customer is central to how we work.
What You’ll Do
In this customer?facing role, you’ll support customers throughout their servicing journey by:
Managing customer communication, both face?to?face and over the phone
Booking vehicles in, estimating costs, and preparing invoices
Liaising clearly with Technicians throughout the day
Keeping customers updated on progress and gaining authority for additional work
Organising courtesy cars and ensuring smooth handovers
Using systems such as Kerridge, Autoline, Keyloop/CDK
Promoting products and services in a supportive, non?pressured way
What We’re Looking For
We’re keen to meet applicants who are:
Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role
Comfortable managing a busy diary and maintaining accurate records
Confident communicators who build trust with customers
Organised, calm under pressure, and focused on delivering a professional experience
Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous
Driving Licence Requirement
This role involves occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (covering both manual and automatic vehicles) is essential.
Hours & Pay
In this fixed?term contract role, your remuneration will include:
£32,220 pa basic salary
1?in?3 Saturday mornings paid as overtime at time and a half (circa £1,487 pa)
Monthly Service Advisor bonus scheme (OTE £38,664 pa, regularly achieved)
Additional commission available on Service Plans
Company Benefits
33 days’ annual leave including Bank Holidays (with option to buy or sell additional days)
Excellent manufacturer training and clear career development opportunities
Pension scheme with life assurance cover
Share Incentive Scheme
Staff discounts on vehicles, parts, servicing, and accessories
Free mortgage and pension advice seminars
Cycle to Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
What Happens After the Fixed Term?
Beyond the initial 12?month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well.
How to Apply
Click Apply Now and follow the steps on our recruitment platform, including uploading your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please
Salary description
£32220.00 - £38664.00 per year