This is a great opportunity to join a fast-paced environment where you’ll act as a key point of contact for both internal teams and external clients, ensuring service requests are managed efficiently and professionally.
The Role:
You’ll be responsible for handling incoming enquiries via phone and email, logging and managing service requests through a ticketing system, and supporting clients with initial troubleshooting. You’ll liaise closely with engineering and operational teams to ensure issues are resolved within agreed timeframes, while keeping clients updated throughout.
You’ll also play a part in maintaining service records, tracking performance metrics, and supporting ongoing improvements to service desk processes.
Key Responsibilities:
* Manage incoming calls and emails, responding to service-related queries
* Accurately log and track requests using a ticketing system
* Provide first-line support and escalate issues where required
* Keep clients informed on progress and expected resolution times
* Coordinate with internal teams to ensure timely service delivery
* Maintain records and contribute to reporting and performance tracking
* Support continuous improvement of service desk operations
About You:
* Previous experience in a helpdesk or service desk environment (ideally within facilities, engineering, or building services)
* Strong communication skills with a customer-first approach
* Able to prioritise and manage multiple tasks in a busy environment
* Comfortable using ticketing systems and Microsoft Office tools
* Good problem-solving skills with strong attention to detail
* A positive, team-oriented attitude and willingness to learn
What’s on Offer:
* Initial 6-month contract with potential to go permanent
* Structured training and development opportunities
* Clear progression within a growing organisation
* Competitive holiday allowance plus bank holidays
* Pension scheme and additional team-focused benefits
If you’re looking to build your career within a supportive and expanding business, we’d love to hear from you
Salary description
£28000.00 - £30000.00 per year