Client Integration Support Associate

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What We'll Bring:
We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We're looking for a Client Integration Support Associate to join our growing team.

Working within a small, dedicated team of integration experts, the role supports client evaluations of TransUnion API Solutions and provides integration support and technical consultancy services to both new and existing clients. It also involves offering best‑practice advice on the implementation and testing of TransUnion API Solutions.

Day to Day You'll Be:

Key point of contact with both the clients technical and business teams throughout the integration process enabling the client to go live as soon as possible.
Provide an excellent customer service which puts us ahead of our competitors for ease of integration.
Have an excellent technical understanding of how clients can be setup and configured to best meet their requirements.
Troubleshoot API integration related client queries to a high standard.
Supporting product teams with product enhancements or new product initiatives.
Build and maintain software development toolkits (SDK's) for TU API Solutions.
Assisting the sales teams in responding to tenders / RFI's and delivering technical presentations to prospective clients (pre-sales).

Essential Skills & Experience:

Customer focused.
Able to understand products and services from a technical point of view.
Strong communication skills; the ability to translate complex technical concepts in a way which non-technical users can understand is key.
Forward thinking with a problem solving mentality.
An understanding of Application Programming Interfaces (API).
An understanding of XML and JSON.
Strong analytical skills.
Strong interpersonal skills.
Good presentation skills.
Strong organisational and time management skills.
Use of Microsoft Office, including Word, PowerPoint, Excel and Outlook.

Desirable Skills & Experience:

An understanding of XML-SOAP Web Services, including WSDL/XSD, XPath and XSLT.
An understanding of REST services.
A basic understanding of software development principles i.e. functions, classes and object orientation.
A basic understanding of systems and network architecture, including secure transport protocols such as TLS.

Impact You'll Make:

What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

26 days' annual leave + bank holidays (increasing with service)
Global paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed)

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid
Find out more about Life At TU UK:
(url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Customer Support Operations