Key Account Manager *Hybrid - Permanent

Key Account Manager | FMCG | Existing Contracted Accounts | Commercially Focused Role

Office Angels are recruiting on behalf of a well-established FMCG business seeking a Key Account Manager to join their close-knit Commercial team. This is a fantastic opportunity to join a genuine, down-to-earth team environment, where collaboration, trust, and consistency are key to success. The business is looking for a commercially capable and professional Account Manager who enjoys managing existing relationships, takes ownership of their accounts, and contributes positively to a team-focused culture.

You will be responsible for existing contracted accounts across the UK, working with well-known household brands and contributing across the full commercial lifecycle - including contracts, trading terms, customer meetings, forecasting input, and supporting P&L performance.

This role sits within a structured commercial function and works closely with the Commercial Controller. You will be responsible for external customer relationships, account performance, and leading commercial discussions with clients. Working collaboratively across internal functions to ensure aligned and commercially sound outcomes. This role has no direct reports but plays a key part in linking customer activity with internal commercial decision-making.

The Perks

Peterlee, free on-site parking
Permanent contract
Hybrid, 4 days office / 1 day WFH - flexibility offered
£45,000 - £65,000 DOE + 5% bonus
Full-time, approx. 40 hours per week, Monday to Friday
Statutory company pension scheme
25 days holiday, plus bank holidays
Supportive working environment focused on collaboration, development, and wellbeingWho This Role Is For

This role will suit someone who is approachable, grounded, and commercially driven, with a strong work ethic and a collaborative mindset. You'll be comfortable working in a small, close-knit team, where everyone contributes and supports each other, and where success comes from building trust - both internally and with customers.

We're looking for someone who:

Takes ownership of their accounts and works well independently
Can confidently hold their own in commercial discussions with senior stakeholders
Demonstrates professionalism, reliability, and attention to detail
Builds strong, long-term relationships through a straightforward and honest approach
Is motivated to deliver results and continuously improve
Is happy to be hands-on and involved across all aspects of the businessThis is not a heavily layered or hierarchical environment - it's a role for someone who is comfortable contributing as part of a team and focusing on delivering outcomes rather than titles.

Key Responsibilities

Key Account Ownership:

Manage and develop existing retail and wholesale customer accounts
Act as the primary commercial contact for assigned customers
Build and maintain long-term relationships with key stakeholders
Oversee contracted accounts across the UK
Lead and support discussions on pricing, trading terms, and performance
Represent the business in customer meetings and negotiations
Work collaboratively with internal teams to ensure commercially aligned outcomes
Contribute to account plans and growth initiatives
Support forecasting and demand planning
Work closely with the Commercial Controller and wider business functions
Be involved across multiple areas of the business, gaining broad commercial exposureCommercial Insight & Data Collaboration:

Use performance data and sales insight to support account strategy
Work with internal data and analytics teams (full training provided)
Understand what information is needed to support decision-making
Maintain accurate customer and account data across CRM and internal systemsWhat We're Looking For

Experience in Key Account Management or Account Management, ideally in FMCG, retail, or wholesale
Proven experience managing existing customer accounts
Confident engaging with senior stakeholders
Strong commercial awareness and attention to detail
Ability to work independently and manage workload effectively
Experience using CRM systems
Exposure to sales data, forecasting, or commercial reporting
Experience working cross-functionally with internal teamsAdditional Information: No company car or car allowance, however a pool car available on-site. Mileage reimbursed for business travel. Customer visits typically required approximately once every two weeks, depending on business levels

Application Information: Due to high application volumes, feedback may not be provided to all applicants. Shortlisted candidates will be contacted within five working days. Reasonable adjustments are available throughout the recruitment process.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website