This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.
Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
* £33-35K salary
* Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
* Career progression & professional development
* Supportive team culture & great work-life balance
Role & Responsibilities
* Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
* Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
* Attend internal and scheduled external meetings and training
* Works closely with all members of our sales teams both internally and externally
* Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
* Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.
* Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
* Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
* Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
* Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
* Skilled in building and leveraging relationships over the phone
* Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
* Minimum of 3 years’ experience in an operational/commercial role in the FM sector
* Passionate about putting the customer first with a positive and friendly attitude
* Ability to empathise as well as a directive style when required to reach resolution
* Ability to converse confidently with external customers
* Good organisational skills with a detailed and structured approach to work
* Ability to multi-task and be resilient in a high pressured and fast paced environment
* Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal
Salary description
£33000.00 - £35000.00 per year